SUPERVISOR, OPERATIONS (EMS)
LOCATION: 120 Maple Grove Rd., Cambridge
Potential assignments for Supervisor, Operations include Field, Duty, Training and Professional Practice. In the current assignment as Field Supervisor, the incumbent monitors and coordinates the continuous operations of Emergency Medical Services (EMS) on a 24/7 basis. Supervises EMS personnel, vehicles and other resources. Maintains the shift schedule. Ensures that personnel assigned to a shift report on time, fit for duty, properly attired, and aware of the safe normal or special requirements. Ensures the operational readiness of fleet and stations through random inspections. Provides after hours support and troubleshooting for medication and supply inventory system. Patrols the coverage area, monitoring EMS system performance as well as carrying out first response activities and general Paramedic responsibilities. Ensures adherence to all mandated health and safety standards. Investigates all accidents involving Regional vehicles. Maintains shift reports and ensures all information pertaining to the assigned shift is passed on to the oncoming supervisor. Conducts the initial investigation and reports on all patient care and other call-related complaints. Participates on various committees and working groups. Liaises with other health care professionals and emergency agencies. Participates in public relations and marketing activities. Acts as the division’s initial media contact. Directly supervises up to 35 on-duty Paramedics and support staff. Heavy visual and auditory concentration and sitting for prolonged periods are required 25% of the time. Hand-eye coordination and manual dexterity are required. Stands for prolonged periods when conducting presentations. Required to be available as a first response Paramedic and emergency site manager. Work exposes the incumbent to various weather conditions, odours, blood and body fluids, infectious disease, noise, and moving equipment when performing first response activities or managing emergency sites. Travels in an emergency response vehicle or ambulance. Works rotating shifts twenty-four hours a day, including weekends and statutory holidays.
Comprehensive knowledge of Emergency Medical Services and specifically field supervision, normally acquired through the attainment of a Community College Diploma in Paramedicine or equivalent, plus significant, progressively responsible experience as a Paramedic, including supervisory experience in a unionized EMS environment. Thorough knowledge of the Ambulance Act and its associated Regulations and Standards, the Occupational Health and Safety Act, and other related legislation. Human relations, organizational, analytical, and problem solving skills to work independently; organize and coordinate the work of supervised staff; advise, supervise, instruct, and train staff in specific work methods or procedures; and participate as an effective team member. Skill in the operation of a computer, using such software as Microsoft Office, TabletPCR, a time and attendance management system, a document management system, Internet, Ministry of Health & Long Term Care Locator, and Automatic Vehicle Locator/Global Positioning System. Ability to read and interpret applicable legislation, technical journals, periodicals, Communications, policies and procedures, and applicable collective agreements; to write performance evaluations and reports; to verbally explain policies, procedures, standards, and relevant legislation to staff; to clearly respond to inquiries from the media, and complaints or questions from the public and other agencies; and to present EMS public relations programs to general audiences comprising a wide range of ages and numbers. Ability to travel to various locations within and outside of the Region. Emergency response activities require possession of a valid Class “F” driver’s license and acceptable driving record, as well as all other Primary or Advanced Care Paramedic requirements detailed in the Ambulance Act. Must provide an acceptable Police Records Check in order to ensure suitability for working with vulnerable populations. Ability to support and project values compatible with the organization.
SALARY: $73,756.80 - $92,206.40 per annum
Please apply online, before 11:59 PM on May 25, 2012 quoting competition number 2012-1302, or send your resume to: The Regional Municipality of Waterloo, Human Resources, 150 Frederick Street, 3rd Floor, Kitchener, ON N2G 4J3.
We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.